On the login page, click Forgot, enter your email address and you’ll receive a link to choose a new password. The link works for 15 minutes.
Choosing a new password
- On the login page, next to the password field, click Forgot.
- Enter the email address you registered with and click Send.
- Open the email and click the link.
- Type your new password in New password (min. 12 characters) and click Send.
- You’ll see New password saved. Use Back to login to sign in.
No email?
- Check your spam or junk folder.
- Make sure you used the right address. You always see the same message, even if we don’t know the address, so nobody can find out who has an account.
- Clicked too late? You’ll see Invalid request. Request a new link using the link below it.
Messages when logging in
Incorrect email address! means there’s no account with that address; perhaps you registered with another one. With Incorrect password! the address is fine, so use Forgot to choose a new password. If it says your account is not active, email help@eventinfo.pro.
Next step: Changing your account details and password
Last updated: October 23, 2026