Troubleshooting

Articles in this topic

• Start here My guests didn't receive the email Sent the email through Eventinfo.pro but it didn't arrive? Usually it's in spam or there's an error in the list. Here's how to find out.
• WhatsApp or Facebook shows an old image You updated your invitation, but WhatsApp or Facebook still shows the old image or title? Here's why it happens and how to fix it.
• My photo won't upload Can't add a photo, or it doesn't show up on your invitation? Check the Place image button, the file type and your connection.
• My invitation still shows example details An address, date or name from the sample design on your card? Eventinfo.pro doesn't fill in everything. Here's how to find and replace the rest.
• Payment failed or invitation not activated Paid, but your invitation still says Preview, or the payment failed? Here's how to check the status and activate after all.
• My invitation looks different on mobile On your phone the photo suddenly sits above or below the text? That's intentional. Here's how to check everything reads well on a small screen.
• Checking your invitation the way guests see it You see a bar above your invitation that guests don't. A private window shows you the page exactly as your guests will see it.
• The Add to calendar or Directions button doesn't work The Add to calendar or Directions button is missing, or the date or address is wrong? Here's how to find the cause in Change details.