When something important changes in your account, you get an e-mail about it. If you made the change yourself, there’s nothing to do. If it wasn’t you, read on.
This e-mail arrives after you change your password on the Account page, and after you set a new password through Forgot your password?. Don’t recognise it? Click the button in the e-mail to set a new password. The link goes to your own inbox, so only you can use it. Pick a password of at least 12 characters that you don’t use anywhere else.
This e-mail goes to your old address and shows the old and new address. That’s deliberate: otherwise someone who took over your address could lock you out. If it wasn’t you, e-mail help@eventinfo.pro from your old address and we’ll change it back.
Confirmation that you can no longer log in and that your invitations are offline, including through links you shared earlier. After 30 days we erase your data for good. If it was a mistake or you didn’t do it, e-mail help@eventinfo.pro as soon as possible, and in any case within those 30 days. More in Deleting your account.
Next step: Changing your account details and password
Last updated: November 11, 2026