Missing a notification, a payment confirmation or the link to reset your password? Usually the e-mail is in your spam folder or the address in your account isn’t right. Go through these points.
Search your mailbox for eventinfo, including Spam, Junk and, in Gmail, the Promotions tab. Mark the e-mail as not spam and add service@eventinfo.pro to your contacts, so the next ones arrive normally.
Open Account in your dashboard and check that your address is spelled correctly. E-mails go to that address. If several people share one account, notifications go to whoever created the invitation.
Notifications of new replies only arrive if the box for them is ticked on the Account page (Newsletter and notifications). Reminders and newsletters stop once you’ve unsubscribed (Turning off reminders and other e-mails).
Company networks sometimes block e-mails before they reach your inbox. Ask your IT department to allow service@eventinfo.pro, or use another address.
Next step: Which e-mails do you get from Eventinfo.pro?
Last updated: November 11, 2026